Service Operations Manager

Are you ready to be at the forefront of Engineering Excellence at one of the UK’s largest Fire Sprinkler organisations?

As a Service Operations Manager at Compco Fire Systems, you’ll be at the heart of the Service Department, where your strategic thinking and operational expertise will help shape the future of our Service Team.

This management role is central to ensuring the smooth operation of essential services that support Compco Fire Systems' growth plans. As Service Operations Manager, you’ll oversee a wide range of critical initiatives to advance our services.

The Opportunity

This is your chance to take ownership of a vital area of Compco Fire Systems, where you’ll lead the planning and delivery of essential support to our customers. Reporting to the Service & Maintenance Manager, you’ll be responsible for the full lifecycle of the service area, from strategy to execution, ensuring everything runs smoothly, safely, and efficiently. You’ll be the go-to expert, providing insights and leadership to keep our Service Team on track and aligned with Compco Fire Systems' ambitions.

The role is located on site at our Worcester Head Office and requires the successful candidate to have a full UK driving license.

Pay Benefits and Culture

The salary for this role is competitive, and we offer company benefits including 25 days holiday + your birthday off paid + bank holiday, a pension scheme, and private medical insurance.

At Compco Fire Systems, we promote an environment that supports our individual development, encourages collaboration, and ensures all our employees feel safe, valued, and celebrated.

We are champions of diversity, equality, and inclusion, and we are developing a future workforce that represents a broad mix of people from different minority ethnic backgrounds, disabilities, and genders. At Compco Fire Systems, we do right by each other, and everyone is welcome.

We understand success means different things to different people; that’s why we support you to pursue a career that’s unique to you.

What will you be doing

• Lead the delivery of critical site services, ensuring operations run seamlessly and providing excellent customer service to our clients.

• Oversee contracts, ensuring they meet all safety, quality, and regulatory standards.

• Enable cross-functional collaboration between our regional teams, aligning key decisions with wider business strategy.

• Build strong relationships with stakeholders and ensure services are delivered on time and within budget.

• Analyse work practices and processes, identifying any areas of improvement and ensuring compliance with relevant regulatory and company standards.

• Define the scope of service works to resolve delivery challenges

• Drive performance, provide mentorship, and monitor KPI’s for our Service Team.

Who are you?

You will be educated to degree level or possess equivalent senior management experience in either the construction, utilities compliance management, or facilities management industries.

You will have strong leadership abilities and have demonstrable experience in driving high-performance teams.

You’re a strategic thinker, confident communicator and proactive team player.

If you hold industry recognised certifications or IOSH accreditation, that’s a bonus but what really matters most is your commitment to learning, your track record of delivery and your drive to make meaningful impact.

The deadline for our Service Operations Manager applications is 30.3.2026; however, we reserve the right to close the application process early should we receive a high volume of submissions. To ensure your application is considered, we strongly recommend that you apply as soon as possible.